Refund & Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Missing Parcel Refunds or Returns: A refund or replacement order can’t be processed until 10 working days after the date of shipping. Please Email Us if your order has not arrived within 10 working days of shipping date

Downloadable products are non-refundable!

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds won’t be granted

• Delivery delay due to strikes or other industrial action
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and we will contact you to arrange the credit.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@callyscarpycustoms.co.uk

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@callyscarpycustoms.co.uk

To return your product, (Once authorised) you should mail your product to:

Cally’s Carpy Customs
10 Trenches Road
Crowborough
East Sussex
TN6 1ES

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@callyscarpycustoms.co.uk for questions related to refunds and returns.